In accordance with Title VI of the Civil Rights Act of 1964, as amended, the City of Union City adheres to a policy of non-discrimination to ensure that no person is excluded from participation in, denied benefits of, or subjected to discrimination on the grounds of race, color, or national origin, with regards to Union City Transit.

Union City Transit's Civil Rights Program can be found here.

Title VI Complaint Procedure

  1. Any person who believes that they have been subjected to discrimination may file a written complaint with Union City Transit. Federal and State law requires complaints be filed within one-hundred eighty (180) calendar days of the last alleged incident.
  2. The complainant may download the complaint form by clicking this link or request the complaint form from the Title VI coordinator.
  3. The complaint will include the following information: 
    • Name, address, and telephone number of the complainant.
    • Name, address, and telephone number of the person being discriminated against (if different from the complainant).
    • The basis of the complaint (race, color, national origin). 
    • The date or dates on which the alleged discrimination took place. 
    • A description of the alleged discrimination in the words of the complainant and an explanation of what happened and who is believed to be responsible. 
    • Other agencies or courts where the complaint may have been filed.
    • Name, address, and telephone number of the contact person at the agency/court where the complaint was filed.
    • Complainant’s signature and date.


If the complainant is unable to write a complaint, The Title VI coordinator will make arrangements to assist the complainant.

The complaint may be sent, faxed or delivered to the following address: 
Title VI Coordinator, Union City Transit
34009 Alvarado-Niles Road
Union City, CA 94587
(510) 675-5409
(510) 675-9885 (fax)

Complainants also have the right to complain directly to the appropriate federal, state, or local agency and/or court.

To file a complaint with the Federal Transit Administration (FTA), the address is: 
Office of Civil Rights
Attention: Title VI Program Coordinator, East Building, 5th Floor-TCR
1200 New Jersey Ave., SE 
Washington, DC 20590

Should a complaint be filed with an external entity simultaneously, the external complaint shall supersede the Union City Transit complaint and the Union City Transit’s complaint procedures will be suspended pending the external entity’s findings. Complaints must be filed within one-hundred eighty (180) calendar days of the last alleged incident.

Title VI Investigation Procedure

  1. Union City Transit will begin an investigation within fifteen (15) working days of receipt of a complaint. 
  2. Union City Transit will contact the complainant in writing no later than sixty (60) working days after receipt of complaint for additional information, if needed.  If the complainant fails to provide the requested information in a timely basis, Union City Transit may administratively close the complaint. 
  3. Union City Transit will complete the investigation within ninety (90) working days of receipt of the complaint. If additional time for investigation is needed, the complainant will be contacted. A written investigation report will be prepared by the investigator.  This report shall include a summary description of the incident, findings and recommended corrective action. 
  4. A closing letter will be provided to the complainant.  The respondent will also receive a copy of the closing letter. Each party will have five (5) working days from receipt of the report to appeal. If neither party appeals, the complaint will be closed.  
  5. If required, the investigation report with recommendations and corrective actions taken will be forwarded to the appropriate federal agency, the complainant and the respondent.



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